Shipping policy

Processing Time

After placing an order, our team will contact you to confirm product availability and the estimated dispatch date.

In-stock eyewear: When the selected model is available at our store, we can generally prepare it for shipping promptly, subject to order verification and processing.

Supplier orders: If the selected model must be ordered from our supplier, please allow approximately 2 weeks for it to reach Deziner Eyecare before we can prepare and dispatch your order. Supplier lead times may vary.

Shipping & Delivery

We ship within Canada only.

Carrier delivery time is additional to order preparation and supplier lead time. Delivery estimates begin after your order has been dispatched and depend on the destination, carrier and shipping method selected.

Express shipping speeds up carrier transit where available; it does not shorten supplier ordering time.

You will receive a shipping confirmation when your order has been dispatched. Delivery estimates are not guaranteed.

 

Shipping Issues & Missing Packages

If your order is delayed, lost, damaged, or marked as delivered but cannot be located, please contact Deziner Eyecare at 604-501-2020.

Our team will review the tracking information and assist with any necessary carrier investigation. Each situation will be reviewed individually, and any resolution will be handled in accordance with applicable consumer protection laws.